If every time someone that was put on hold for more than 30 or 40 seconds hung up and cost you $20 in lost business wouldn’t you like to keep those customers on hold just a little longer? On Hold Messaging will do that for you while it improves customer service perception and even increases sales.

If you have to put a caller On Hold, educate them on what you do that’s more competitive, innovative, or better than your competitors. With the right On Hold message you can educate prospects on the important issue in buying what you sell.
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NCCI provides you with the use of the digital playback equipment at no charge. We retain ownership of the equipment and look after any maintenance required. We provide all writing, voicing, production and licensed background music.
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With nothing on hold, 90% of all people will hang up within 40 seconds and 60% of business callers will hang up before you get to them. With music on hold they will hold, on average, 1 minute. With information on hold, they will hold, on average, 3 – 4 minutes.

Businesses have discovered the value of a professional On Hold Messaging service to increase Sales and Reduce Call Abandonment. You don't have to give up your On Hold feature to save money with new VOIP telephone technology. In fact, On Hold Messaging from NCCI is now even more cost effective when you utilize VOIP.

NCCI continues to stay on the leading edge of On Hold messaging technology and as a result can offer your company the benefits of digital download On Hold service. Our playback units are state of the art digital on hold announcers that are compatible with any phone system that has music playback capabilities.

High Quality fully produced audio produced by us! click to listen to a sample
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