Increase sales

If every time someone that was put on hold for more than 30 or 40 seconds hung up and cost you $20 in lost business wouldn’t you like to keep those customers on hold just a little longer? On Hold Messaging will do that for you while it improves customer service perception and even increases sales.

The Right Message

If you have to put a caller On Hold, educate them on what you do that’s more competitive, innovative, or better than your competitors. With the right On Hold message you can educate prospects on the important issue in buying what you sell.

Top of the line hardware

NCCI provides you with the use of the digital playback equipment at no charge. We retain ownership of the equipment and look after any maintenance required. We provide all writing, voicing, production and licensed background music.

The Facts

With nothing on hold, 90% of all people will hang up within 40 seconds and 60% of business callers will hang up before you get to them. With music on hold they will hold, on average, 1 minute. With information on hold, they will hold, on average, 3 – 4 minutes.